Contact us
A person reads every message. We reply on business days, usually within 1–2 days (UTC+8).
Members
Missing coins, payouts, account questions
Open a support ticket after logging in — it keeps the whole conversation and your account details together, so it’s the fastest way to get an answer. For a missing survey reward, include the partner name and the time you finished.
Can’t log in?
Locked out, no verification email, forgotten email
Try resetting your password first. Still stuck? Email [email protected] from the address you signed up with.
Survey clients
Ask Kita — students, researchers, businesses
Questions about a survey, targeting or a top-up? Email [email protected] with “Ask Kita” in the subject, or start at Ask Kita.
Partners
Offerwalls, survey panels, advertisers
Email [email protected] with “Partnership” in the subject and a link to your publisher documentation.
Your data
Download, correct or delete
Members can download or delete their data themselves under Account. For anything else, email [email protected] — see the Privacy Policy.
Report a scam
Someone asking for money in our name
Kita never asks for deposits, fees or “unlock” payments and never messages you first on Telegram, WhatsApp or Facebook. Forward anything suspicious to [email protected].