FAQ
What members actually ask before they cash out.
Is Kita free?+
Yes. You never pay anything. If anyone asks you for a fee, deposit or “activation” in our name, it's a scam — report it to us. Here's how to spot survey scams.
How much can I earn?+
It depends on your country, your profile and how many surveys you qualify for. Most members earn small amounts in their spare time. Treat it as pocket money, not income.
How do coins work?+
1,000 coins = US$1.00. Your balance shows an estimate in your local currency, converted at the rate on payout day.
When do I get paid?+
We pay on fixed days every month (days 15 & last). Requests made at least 2 day(s) before join that payout. Next payout: Thu, Oct 15, 2026.
How do I get paid?+
By PayPal, on our scheduled payout days. You only need a free PayPal account in your own name — enter its email when you withdraw. We cover PayPal's sending fee. After that, most members move the money to a local e-wallet or bank (GCash, Maya or bank; DANA, GoPay, OVO or bank; Touch ’n Go or bank; MoMo or bank; TrueMoney or bank; PayNow or bank). Step-by-step for your country: paid surveys by country.
How do I move PayPal money in Philippines?+
In PayPal, convert your USD balance to PHP — GCash cash-in uses pesos. (If PHP isn’t listed, add it as a currency in PayPal first.) Fastest — GCash: in the GCash app tap Cash In → Global Banks and Partners → PayPal, link your account once, then enter the amount. Bank — in PayPal, withdraw to your linked Philippine bank, then move to GCash or Maya via InstaPay if you like. GCash charges 1% for PayPal cash-in (minimum ₱500). Your GCash must be fully verified; matching name/email on PayPal and GCash helps. PayPal to a Philippine bank is free for ₱7,000 and up and takes 1–5 business days. PayPal adds a currency-conversion markup (typically 3–4%) when you convert USD to PHP. (Fees are set by PayPal and local providers — last checked September 2026.)
How do I move PayPal money in Indonesia?+
In PayPal, withdraw your balance to a linked Indonesian bank account (add one in PayPal if needed). Once pesos/rupiah land in your bank, send them to DANA, GoPay or OVO with BI-FAST / transfer in your banking or e-wallet app. PayPal Indonesia usually pays out to banks first — there isn’t always a one-tap e-wallet cash-in like GCash. Fees, FX markup and arrival time are shown in PayPal before you confirm. (Fees are set by PayPal and local providers — last checked September 2026.)
How do I move PayPal money in Malaysia?+
In PayPal, withdraw to a linked Malaysian bank account. From your bank, top up Touch ’n Go eWallet (or leave the money in the bank). PayPal shows any fee, the exchange rate and timing before you confirm. Use the same legal name on PayPal and your bank where possible. (Fees are set by PayPal and local providers — last checked September 2026.)
How do I move PayPal money in Vietnam?+
Confirm PayPal can pay out in Vietnam for your account — availability varies. Withdraw to a linked Vietnamese bank account or eligible card in PayPal. From your bank, transfer or cash-in to MoMo (or keep funds in the bank). If PayPal payout options are limited, use Support and we’ll help you check alternatives. Fees and FX are set by PayPal and your bank — check the confirm screen. (Fees are set by PayPal and local providers — last checked September 2026.)
How do I move PayPal money in Thailand?+
In PayPal, withdraw to a linked Thai bank account (PromptPay-linked accounts are common). From your bank, top up TrueMoney Wallet or leave the balance in the bank. PayPal shows fees, FX and arrival time before you confirm. (Fees are set by PayPal and local providers — last checked September 2026.)
How do I move PayPal money in Singapore?+
In PayPal, withdraw to a linked Singapore bank account. Use PayNow or your bank app if you want the money elsewhere — most people keep it in the bank. PayPal shows fees, FX and arrival time before you confirm. (Fees are set by PayPal and local providers — last checked September 2026.)
What's the minimum withdrawal?+
From 5,000 coins depending on the method: PayPal 5,000.
Why are some coins “pending”?+
Partners can reverse rewards for fraud or low-quality answers for a while after completion. Larger rewards and rewards on new accounts stay pending for 7 days before you can withdraw them; until your first payout, rewards stay pending for 14 days. Your Activity page shows the date each amount becomes available.
I completed an offer but didn't get coins.+
Rewards come from the partner, not from us. Open the same wall and use its “Support” or “Missing reward” button, including proof if possible. Some offers take up to 48 hours to confirm.
Why was I screened out of a survey?+
Researchers need specific demographics. Screen-outs are normal — some partners pay a small amount for them. Answer honestly; inconsistent answers lead to bans on the partner's side.
Can I use a VPN?+
No. Partners block VPN, proxy and emulator traffic, and rewards earned that way are reversed. Accounts that repeatedly use VPNs are closed.
Can my family members join?+
Yes, each adult can have their own account. Because shared devices/Wi-Fi can look like duplicate accounts, we may ask for extra verification before paying.
Why must I be 18+?+
Our research partners only accept adults, and payouts are only allowed to adults.
Can I get paid for watching or clicking ads?+
No. Ad networks forbid paying people to view or click ads, so we don't offer it. Video tasks inside partner walls are fine — those are run by the partners themselves.
How do I contact support?+
Log in and open a ticket on the Support page (Account → Support tickets). If you can't log in, email [email protected].
What are levels and streaks?+
Levels are based on your lifetime partner earnings: Bronze, Silver +2%, Gold +4%, Platinum +6%. A daily streak counts every day you earn at least 50 coins: 3 days +2%, 7 days +5%. Bonuses are added on top of every partner reward and stack. If a partner reverses a reward, its bonus is removed too.
21 of 21 questions